Fraser C Robb Approved STIHL Dealer

Conditions of Use Welcome to our STIHL SOP website. Fraser C. Robb and its associates provide their services to you subject to the following conditions. If you use this website, you accept these conditions. Please read them carefully.

We understand that you have trusted and continue to trust us with personal information that is important to you. We want you to feel secure about how we collect and use your data to continue that trusted relationship.

Here we describe the privacy practices for our, websites, products, and services (the “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Specifically, we’ll cover:

Electronic Communications Information We Receive From Your Use of Our Services How We Use Information How Information is Shared Objecting to Data Use Data Retention Analytics & Advertising Services Provided by Others Cookies Statement Our Policies for Children Information Security Our International Operations and Data Transfers Copyright Licence & Site Access Membership Accounts Reviews, Comments, E-mails and other Content Force Majeure Applicable Law Disputes Modification and Severability Who We Are and How To Contact Us Electronic Communications When you send e-mails to Fraser C. Robb you are communicating with us electronically. If you e-mail us, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Information We Receive From Your Use of Our Services When you access or use our Services, we receive certain usage data. We collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.

How We Use Information We use the information we collect for the following purposes.

Provide and Maintain the Services Using the information we collect, we are able to deliver the Services to you and honour our contract with you. For example, we need to use your information to provide you with customer support.

Improve, Personalise and Develop the Services We use the information we collect to improve and personalise the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new offerings and Services.

When you allow us to collect precise location information, we use that information to provide and improve features of the Services such as displaying group events that are taking place near to your location.

Communicate with You We use your information when needed to send you Service notifications and respond to you when you contact us. We also use your information to promote new offerings that we think you would be interested in. You can control marketing communications and most Service notifications via the “Unsubscribe” link in an email.

Promote Safety and Security We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.

We use cookies and similar technologies for the purposes described above.

For personal data subject to the GDPR, we rely on several legal bases to process the data. These include: a) when you have given your consent, which you may withdraw at any time by deleting your own profile or by contacting us and requesting that we update or delete profile information. And b) through other tools; when the processing is necessary to ensure we fulfil our contract with you and when progressing legitimate community interests, such as in improving, personalising, and developing the Services, marketing new features or products that may be of interest, and promoting safety and security as described above.

How Information is Shared We do not share your personal information except in the limited circumstances described below.

When You Agree or Direct Us To Share You may direct us to disclose your information to others, such as when you use our community features like the Challenger Update Wall and other social tools. For certain information, we provide you with privacy preferences in account settings and other tools to control how your information is visible to other users of the Services. Just remember that if you choose to participate in a challenge, information like your profile photo, posted messages, total distance covered and charity fundraising totals in the challenge is not governed by privacy preferences and will be visible to all other challenge participants (as part of a cumulative total in the case of kilometres covered and total funds raised).

You may direct us to disclose your information with others, for example, with a third-party application when you give it access to your account, or with your employer or a community group or team. Remember that their use of your information will be governed by their privacy policies and terms. You can revoke your consent to share with third-party applications groups, teams or your employer using your account settings

For External Processing We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

For Legal Reasons or To Prevent Harm We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us. If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.

Objecting to Data Use If you live in a Designated Country, in certain circumstances, you can object to our processing of your information based on our legitimate interests, including as described in the How We Use Information section. You have a general right to object to the use of your information for direct marketing purposes. Please use the unsubscribe link in any email communication or contact us directly with your request to restrict or limit data use. In addition to the various controls that we offer, if you reside in a Designated Country, you can seek to restrict our processing of your data in certain circumstances. Please note that you can always delete your account at any time.

If you need further assistance regarding your rights, please contact our Data Protection Officer at admin@frasercrobb.co.uk, and we will consider your request in accordance with applicable laws. If you reside in a Designated Country, you also have a right to lodge a complaint with your local data protection authority or with the Information Commissioner’s Office, our lead supervisory authority, whose contact information is available here.

Data Retention We will keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How Information is Shared sections.

Analytics & Advertising Services Provided by Others We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Services, serving advertisements on our behalf across the internet, and measuring the performance of those advertisements. These companies may use cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.

Cookies Statement Please review our Cookies Statement, which also governs your visit to our website, to understand our practices.

Our Policies for Children Persons under the age of 18, or any higher minimum age in the jurisdiction where that person resides, are not permitted to create accounts unless their parent has consented in accordance with applicable law. If we learn that we have collected the personal information of a child under the relevant minimum age without parental consent, we will take steps to delete the information as soon as possible. Parents who believe that their child has submitted personal information to us and would like to have it deleted may contact us at admin@frasercrobb.co.uk.

Information Security We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact us at admin@frasercrobb.co.uk.

Our International Operations and Data Transfers We operate internationally and transfer information to the United States and other countries for the purposes described in this policy.

We rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and Swiss-US Privacy Shield, and EU Commission approved model contractual clauses, which require certain privacy and security protections. You may obtain copies of the model contractual clauses by contacting us.

Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create a Fraser C. Robb account. If you later wish to withdraw your consent, you can delete your Fraser C. Robb account in your account settings.

Copyright All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Fraser C. Robb or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Fraser C. Robb, with copyright authorship for this collection by Fraser C. Robb, and protected by international copyright laws.

License and Site Access Fraser C. Robb grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fraser C. Robb. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Fraser C. Robb. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fraser C. Robb and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilising Fraser C. Robb’s name or trademarks without the express written consent of Fraser C. Robb.

Any unauthorised use terminates the permission or license granted by Fraser C. Robb. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the homepage of Fraser C. Robb so long as the link does not portray Fraser C. Robb, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fraser C. Robb logo or other proprietary graphic or trademark as part of the link without express written permission.

Membership Accounts If you register with this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Fraser C. Robb and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, E-mails and other Content Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your review, comment, e-mails or other submitted content.

You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Fraser C. Robb or its associates for all claims resulting from content you supply. Fraser C. Robb has the right but not the obligation to monitor and edit or remove any activity or content. Fraser C. Robb takes no responsibility and assumes no liability for any content posted by you or any third party.

Force Majeure Fraser C. Robb shall not be liable to refund of fees or for any other penalty should the event be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Applicable Law By visiting Fraser C. Robb, you agree that the laws of the state of Scotland, United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Fraser C. Robb or its associates.

Disputes Any dispute relating in any way to your visit to Fraser C. Robb or to products you purchase through Fraser C. Robb shall be submitted to confidential arbitration in Scotland, United Kingdom, except that, to the extent you have in any manner violated or threatened to violate Fraser C. Robb’s intellectual property rights, Fraser C. Robb may seek injunctive or other appropriate relief in any state or federal court in the state of Scotland, United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the appropriate courts. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Modification and Severability We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services. You can review previous versions of the policy by contacting up at admin@frasercrobb.co.uk.

Who We Are and How to Contact Us Questions regarding our Conditions of Use, Privacy Policy, or any other policy related material can be directed to via email us at: admin@frasercrobb.co.uk

If you live in the European Economic Area, United Kingdom, or Switzerland, then Fraser C. Robb controls your personal data and provides you with the Services. If you are seeking to exercise any of your statutory rights, please contact our Data Protection Officer by emailing admin@frasercrobb.co.uk

Copyright STIHL GB & Fraser C. Robb Ltd. All Rights Reserved

  • Subject of Customer Information
  • Seller
  • Conclusion of contract
  • Prices and shipping costs
  • Delivery and pick-up
  • Payment
  • Ordering process
  • Warranties and statutory right’s for defective products

Seller

The purchase agreement is made with Fraser C Robb Stirling Road. In case of any questions or complaints, please contact us at david.steel@frasercrobb.co.uk or 01360 660688.

Conclusion of contract

By clicking the "Buy now" button, you are placing a binding order for the items listed on the order form. Following the submission of your order, you will receive an order confirmation by email. The contract is concluded with the receipt of this order confirmation.

Languages available for contract conclusion

The following languages are available for the conclusion of the contract: English

Prices and shipping costs

The prices listed on the product pages always include the respective value-added tax applicable by law, as well as all other price components. Shipping costs apply to our deliveries. The shipping costs are shown. Further costs that are not discharged or billed by us are not incurred.

Delivery and pick-up

Unless stated otherwise in the product description, the items that we offer for delivery are generally delivered in 5 business days. Delivery is made only to United Kingdom. If we offer pick-up of the item, you will receive a notice as soon as the item is ready to be picked up. If, in the course of processing your order, items are found to be not available, you will be notified by email.

Payment

Payments are handled through Paypal.

Ordering process

When you have selected the desired product, you can add it to your shopping cart with no obligation by clicking the [Add to Shopping Cart] button. You can view the content of the shopping cart at any time, with no obligation, by clicking the [Shopping Cart] button. Items can be removed from the shopping cart by clicking the [Delete] button.

If you wish to purchase the items in your shopping cart, click the [Checkout] button. Then, please enter your information. Mandatory information is marked by an asterisk. Registration is not required. Your information is transmitted with encryption. After entering your information, you can review your entries. The ordering process is completed by clicking the "Buy now" button. The process can be cancelled at any time by closing the browser window. The individual pages will provide you with further information, e.g. how to make corrections.

We keep your ordering information on file and include it as well as our standard Terms and Conditions (AGB) in the order confirmation that we send you by email.

The Standard Terms and Conditions are at: Terms and Conditions and can be reviewed, downloaded and saved. For security reasons, after completing the order your ordering information will no longer be accessible through the Internet.

Warranties and statutory right’s for defective products For all offered items, the statutory rights for defective products do apply. Furthermore, please be aware, that for all STIHL branded products the warranty conditions of Andreas Stihl Ltd apply STIHL Warranty Policy

Privacy Policy SOP

Fraser C Robb ("We", “Our”,”Us”) are pleased to see that you are interested in our website. The protection of your privacy is important to us. Below you will find detailed information about the way we use your data.

Name and contact details of the data controller (as defined under data protection legislation)


Fraser C Robb
Stirling Road
G63 0AA Glasgow

david.steel@frasercrobb.co.uk Telephone: 01360 660688

Purpose of collecting, processing and using your personal data

Any of your personal data that become known to us while visiting our website and making reservations/purchase orders (hereinafter: purchase orders) are treated by us in accordance with the relevant legislation on the protection of personal data; they will be used confidentially by us at all times and will only be collected, processed and used to

(a) ensure the functional operation of the website,
(b) safeguard our own legitimate business interests concerning the provision of consultancy and support for our customers and to ensure customised product design.

In addition to the above, any data you share with us through the ordering procedure will be used by us solely in order to complete and process your purchase order.

Legal basis for the processing of personal data

Data processing takes place in compliance with the EU General Data Protection Regulation (hereinafter: “GDPR”) and on the basis of the following legal principles:

● In cases where we obtain your consent to processing transactions in respect of your personal data, data processing is based on GDPR article 6 (1a).
● Any data that you share with us in the context of purchase orders and which are required for the fulfilment and/or handling of those orders will be processed by us in compliance with GDPR article 6 (1b).
● If data processing is necessary so that we can meet specific legal obligations, then such data processing is based on GDPR article 6 (1c).
● In cases where data processing is required by vital interests of the data subject and/or some other natural person, data processing will take place in compliance with GDPR article 6 (1d).
● If data processing is required to safeguard a legitimate interest of our company or a third party and if they are not in conflict with overriding interests, fundamental rights and/or fundamental freedoms of the data subject, data processing is based on GDPR article 6 (1f).

Retention period, data erasure and blocking of data

On completion of the purchase order, your data will not be used for any other purpose and erased after the retention periods established under tax and commercial law, unless you have expressly consented to the further use of your data.

Moreover, your data will always be deleted as soon as your consent ceases to be available or as soon as they are no longer required for the purpose of data processing. If your data are no longer needed for this purpose and/or your consent is no longer available, thus removing the legal basis, but if your data nevertheless need to be stored further, due to existing statutory, official or contractual obligations (e.g. warranty commitments or financial accounting), data processing will be restricted through the marking and blocking of those data.

Log files

Whenever you visit our website, usage data are transmitted by your internet browser and stored in server log files. Records stored in this way contain the following data: date and time of call, name of site called, IP address, source URL from which you reached our site, type and version of the web browser you used, operating system used by you. Those data will be used exclusively for the purpose of technical communication and to ensure technical operation; once the use of our website has come to an end, they will be erased subject to the proviso of possible statutory retention duties. The legal bases are our fulfilment of statutory obligations concerning data security, our legitimate interest in the technical functioning of our website, the removal of malfunctions and the warranting of security.

Use of cookies

To make visiting our website attractive and to allow the use of certain functions (e.g. purchase orders), we have placed so-called cookies on some of our web pages.

When you call up our website, you are notified of our use of cookies through an info banner, which also draws your attention to our data privacy policy once more.

The legal bases for data processing with the use of cookies are your consent and/or our legitimate interest in the technical functioning and improvement of our range of services.

  • What are cookies?
    Cookies are small text files that are stored on your computer when you visit certain websites. We use cookies to trace what you have in your shopping cart, so that we can send you contact forms and so that we remember you next time you visit our site. To place purchase orders on our website, you need to have activated cookies. If you do not wish to activate cookies, you can still search through the website, but you will not be able to send off contact forms or place purchase orders. Please remember that cookies cannot damage your computer. The cookies we create do not store any identifiable personal information, such as credit card details. We’re giving you this information, so that we comply with the currently applicable legal provisions and to ensure that we respect and protect your privacy when you use our website. If you would like to find out more about cookies in general and how to manage them, please visit aboutcookies.org

  • Managing cookies
    By default, most browsers are configured so that they accept cookies automatically. Once the default settings for cookies have been saved to your browser, all processes run in the background without you noticing them. However, you may wish to change those settings. You can usually set your browser so that you are notified of the use of cookies and so that you can decide from case to case whether to accept them, whether to refuse them in specific instances or whether to refuse them in general.
    Some websites – including ours – cannot, however, be used properly without cookies, as they need certain files for their routines, such as purchase orders. To buy products, you therefore need to have activated cookies. If you do not wish to activate cookies, you can still search through the website, but you will not be able to send off contact forms or purchase products. To manage your cookies, use the guides below for the four most common internet browsers:

Internet Explorer: https://support.microsoft.com/en-gb/products/windows?os=windows-10
Google Chrome: https://support.google.com/accounts/answer/61416?hl=gb-en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/en-gb/HT201265

  • The most important cookies used on our website:

Note the following list of the most important cookies which we use, together with their purpose:

Image Text

  • Third-party Cookies

    Cookies are also used for the purpose of web analysis services and plugins (e.g. to share content on social media). Further details about such cookies can be found below, under the services we use for our website.

Web analysis using Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (hereinafter: "Google"). Google Analytics uses so-called “cookies”, i.e. text files which are saved to your computer and allow us to analyse the use of the website. The information that is created by cookies on your use of our website is usually sent to a Google server in the United States, where it is then stored.

However, if you have activated IP anonymisation for this website, your IP address will not be sent without first being truncated by Google within the Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the United States and then truncated there. Acting at the website operator’s request, Google uses this information to analyse your use of the website, to set up reports on website activities for us as site operators and to provide us with other services connected with website and internet use. The IP address which Google Analytics sends via your browser will not be linked by Google with any other data it may have. You have the option of preventing the storage of cookies through suitable settings in your browser software; please note, however, that this may prevent you from using all the functions of this website to their full potential.

Furthermore, if you wish to prevent the collection of data generated by cookies and relating to your usage of the website (incl. your IP address) by Google and if you wish to opt out of such data being processed by Google, you can download and install a browser plugin from the following link http://tools.google.com/dlpage/gaoptout?hl=en. Further details are available at https://www.google.com/analytics/terms/gb.html and at http://www.google.com/policies/privacy.

You can find more information on the Terms of Use and the Privacy Policy at https://www.google.com/analytics/terms/gb.html and at www.google.com/intl/de/analytics/privacyoverview.html.

To allow the anonymised collection of IP addresses, Google Analytics has been extended to include the code “gat._anonymizeIp();”, so that IP addresses only undergo further processing in truncated form and data cannot be related to specific persons.

Data collected via the web analysis service Google Analytics are also used by Andreas Stihl AG & Co. KG for the optimisation and improvement of this website.

The legal bases are your consent and/or our legitimate interest in analysing the use of our website and the resulting improvements to our range of services.

Use of remarketing or “similar target groups” function of Google Inc.

On our website we use the remarketing or “similar target groups” function provided by Google Inc. (hereinafter: “Google”). By using this feature, providers can send visitors to the website targeted advertising, in other words interest-based adverts personalised for site visitors – adverts which appear when they visit other websites in the Google Display Network. In order to carry out this analysis of website usage, which forms the basis for the creation of interest-based advertisement (remarketing), Google uses so-called cookies. To this end, Google stores a small file containing a sequence of numbers in the browsers of site visitors. The file captures the number of visitors to the website as well as anonymous data on site use. No personal data from the website users will be stored. On subsequent visits to other websites in the Google Display Network, advertisements are displayed that take into account the products and information viewed by the visitor on previously visited websites. Furthermore, if you wish to prevent the collection of data generated by cookies and related to your usage of the website (incl. your IP address) and if you wish to opt out of such data being processed by Google, you can download and install a browser plugin from the following link: http://tools.google.com/dlpage/gaoptout?hl=en

To permanently disable the use of cookies by Google, click the following link and download and install the plugin provided: https://www.google.com/settings/ads/plugin. Alternatively, you can disable the use of third-party cookies by visiting the deactivation website of the Network Advertising Initiative under http://www.networkadvertising.org/choices/ and implementing the further details about an opt-out that are provided. Additional information on Google Remarketing and Google's privacy policy can be found at: http://www.google.com/privacy/ads/.

The legal bases are your consent and/or our legitimate interest in analysing the use of our website and the resulting improvements to our range of services.

Use of Google Adwords Conversion Tracking

As a Google AdWords customer, we use Google Conversion Tracking, an analytics service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). Google AdWords places a cookie on your computer ("conversion cookie") if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages of us and the cookie has not expired, we and Google may recognize that someone clicked on the ad and was redirected to our site. Each advertiser receives a different cookie. Cookies can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

If you do not want to participate in the tracking, you can object to this use by preventing the installation of cookies by a corresponding setting of your browser software (deactivation option). You will not be included in the conversion tracking statistics.

For more information from Google, please visit: http://www.google.com/policies/technologies/ads/, http://www.google.com/policies/privacy/.

The legal bases are your consent and/or our legitimate interest in analysing the use of our website and the resulting improvements to our range of services

Microsoft Bing

In addition, we also use Microsoft Conversion Tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). It means that Microsoft Bing Ads places a cookie on your computer if you have reached our site via a Microsoft Bing advert. This enables us and Microsoft Bing to see that someone has clicked on an advert, that they have been forwarded to our website and that they have reached a certain target page, which was specified in advance. It only tells us the total number of users who have clicked on a Bing advert and have subsequently been directed to the target page. This procedure does not provide any personal details concerning the user’s identity. Should you not wish to participate in the tracking process, you can reject the placement of such a cookie, e.g. via the browser setting that generally disables the automatic placement of cookies. Further details on data protection and cookies used by Microsoft Bing can be found on the Microsoft website, at https://privacy.microsoft.com/en-GB/privacystatement

The legal bases are your consent and/or our legitimate interest in analysing the use of our website and the resulting improvements to our range of services.

DoubleClick by Google

DoubleClick by Google is a service offered by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: “Google”). DoubleClick by Google uses cookies to present relevant adverts to you. Your browser is assigned an anonymous identification number (ID). This number is used to monitor which ads appear in your browser and which ads have been viewed. The cookies do not contain personal information. DoubleClick cookies only allow Google and its partner sites to display ads that are relevant to you, based on your previous visits to our website or to others on the internet. The information created by the cookies is sent for analysis to a Google server in the United States and is stored there. Google only sends data to third parties if there is a basis in statutory regulations or if this is required for contract data processing. Under no circumstances will Google combine your data with other data collected by Google. By using this website you declare your consent with the processing of your data by Google, in the aforementioned manner and for the aforementioned purpose. You have the option of preventing the storage of cookies through suitable settings in your browser software; please note, however, that this may prevent you from using all the functions of this website to their full potential. Further details on DoubleClick's data privacy can be found here: https://policies.google.com/?hl=en. Furthermore, if you wish to prevent the collection by Google of data generated by cookies and related to your use of the website and if you wish to prevent the processing of such data by Google, you can download and install a browser plugin at https://support.google.com/ads/answer/7395996?hl=en,

The relevant browser plugin can be downloaded and installed under Ad Settings, Extension of DoubleClick Activation, Available Browser Plugins. Furthermore, if you wish to prevent the collection by Google of data generated by cookies and related to your use of the website and if you wish to prevent the processing of such data by Google, you can download and install the browser plugin available here.

The legal bases are your consent and/or our legitimate interest in analysing the use of our website and the resulting improvements to our range of services.

Sharing personal data in the context of order processing

if such data sharing is required for the delivery of your goods, your data is passed on to the relevant shipping company that has been instructed. To handle payments, we disclose your payment details to the partner company and/or credit institution that deals with payments. The payment transaction runs via PayPal as a service provider (PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22-24 Boulevard Royal, L-2449 Luxembourg). Details on data protection at PayPal and the data privacy policy of PayPal (Europe) S.à r.l. & Cie, S.C.A. are available on the PayPal website, www.paypal.com. To conduct the relevant payment transaction, we send the following data to PayPal: items purchased and total purchase price.

The legal basis for data processing is the purpose of executing a contract (i.e. order processing).

Data security

As part of the ordering process, your personal data are encrypted and transmitted over the internet. We implement the usual recognised technical and organisational measures to secure our website and other systems against loss, destruction, access, modification and distribution of your data by unauthorized persons, yet we do so without being able to guarantee total protection. Access to your customer account is only possible on entering your personal password. You should keep your access details confidential at all times and close the browser window when you have finished your session with us, especially if you share your computer with others.

Rights of data subjects

As a data subject you are entitled to the following rights:

  • Right of access
    You are entitled to obtain information on the personal data we have stored about you, the length of storage, the processing of data and any recipients of the same. You are also entitled to receive a copy of the personal data forming the subject of data processing.

  • Right to rectification
    You are entitled to require us to rectify any incorrect personal data and to complete any incomplete personal data.

  • Right to erasure (“right to be forgotten”)
    Provided that the legal requirements are in place, you are entitled to require us to erase your personal data. If erasure is prevented by statutory retention duties, data processing is restricted accordingly (see below).

  • Right to the restriction of processing
    Provided that the legal requirements are in place, you are entitled to require us to restrict the processing of your personal data, i.e. to mark your data in such a way that they are restricted for processing in the future (and thus blocked).

  • Right to data portability
    Provided that the legal requirements are in place, you are entitled to require us to send the data you have provided either to yourself or to a data controller appointed by you, in which case we will send them as instructed in a standard, structured and machine-readable format.

  • Right to object to direct marketing
    You are entitled at any time to object to the processing of your personal data for marketing purposes (“objection to marketing”).

  • Right to object to data processing where the legal basis is a “legitimate interest”
    You are entitled to object to our processing of your data at any time, provided that such an objection has its legal base in a “legitimate interest”. In such a case we shall discontinue the processing of your data, unless we can – within the parameters of the law – demonstrate compelling legitimate grounds for further processing, outweighing your own rights.

  • Right to revoke your consent
    If you have given us your consent to the collection and processing of your data, you can revoke the same at any time with future effect. This, however, does not affect the legitimacy of processing your data until the date of revocation.

  • Right to lodge a complaint with the supervisory authority
    You can lodge a complaint with the competent supervisory authority if you believe that the processing of your data has breached applicable law. To do so, you can contact the data protection authority responsible for your place of residence or your federal state or the data protection authority responsible for us.

Contact person

You can contact us directly if you have any questions about the collection, processing or use of your personal data or concerning information, rectification, blocking or erasure of data or about the revocation of any consent you have given. Our contact details can be found in the publication details.

Contact details of appropriate person for Data Protection queries


Fraser C Robb
Stirling Road
G63 0AA Glasgow
david.steel@frasercrobb.co.uk Telephone: 01360 660688

Data Privacy Policy last updated: May 2018

For full details on the STIHL warranty policy click here. This link will take you to the STIHL website.

Use of cookies

To make visiting our website attractive and to allow the use of certain functions (e.g. purchase orders), we have placed so-called cookies on some of our web pages.

When you call up our website, you are notified of our use of cookies through an info banner, which also draws your attention to our data privacy policy once more.

The legal bases for data processing with the use of cookies are your consent and/or our legitimate interest in the technical functioning and improvement of our range of services.

What are cookies?

Cookies are small text files that are stored on your computer when you visit certain websites. We use cookies to trace what you have in your shopping cart, so that we can send you contact forms and so that we remember you next time you visit our site. To place purchase orders on our website, you need to have activated cookies. If you do not wish to activate cookies, you can still search through the website, but you will not be able to send off contact forms or place purchase orders. Please remember that cookies cannot damage your computer. The cookies we create do not store any identifiable personal information, such as credit card details. We’re giving you this information, so that we comply with the currently applicable legal provisions and to ensure that we respect and protect your privacy when you use our website. If you would like to find out more about cookies in general and how to manage them, please visit aboutcookies.org

Managing cookies

By default, most browsers are configured so that they accept cookies automatically. Once the default settings for cookies have been saved to your browser, all processes run in the background without you noticing them. However, you may wish to change those settings. You can usually set your browser so that you are notified of the use of cookies and so that you can decide from case to case whether to accept them, whether to refuse them in specific instances or whether to refuse them in general.

Some websites – including ours – cannot, however, be used properly without cookies, as they need certain files for their routines, such as purchase orders. To buy products, you therefore need to have activated cookies. If you do not wish to activate cookies, you can still search through the website, but you will not be able to send off contact forms or purchase products. To manage your cookies, use the guides below for the four most common internet browsers:

-Internet Explorer:
http://windows.microsoft.com/en-GB/windows-vista/block-or-allow-cookies

-Google Chrome:
https://support.google.com/accounts/answer/61416?hl=en-GB

-Mozilla Firefox:
https://support.mozilla.org/en-GB/kb/enable-and-disable-cookies-website-preferences

-Safari:
http://support.apple.com/kb/HT1677?viewlocale=en-GB

The most important cookies used on our website:

Note the following list of the most important cookies which we use, together with their purpose:

Cookie name Cookie purpose
CookieNoticeDisplayed We use this cookie to not display the cookie notice banner, after you have accepted or reviewed our cookie policies.
Cart This is used to identify your current shopping cart as your own.
CartTotalCookie This is used to identify the current count of items in your shopping cart.
__RequestVerificationToken This security cookie is used to validate current requests and protect against cross site request forgery.
lco We use this cookie to identify the last checkout completed during the checkout process for checkout record keeping.

Third-party Cookies

Cookies are also used for the purpose of web analysis services and plugins (e.g. to share content on social media). Further details about such cookies can be found below, under the services we use for our website.

Partner name What their cookies are used for
Google Google Analytics uses cookies for user behavior tracking and other analytics purposes. Link(s) to usage details: http://www.google.com/intl/us_en/policies/technologies/cookies/